Skip to main content

Repeat Management Solution (RMS) FAQs

Here are some of our most frequently asked questions about RMS in Apotec CRM.

1. What do the Request tab item status badges mean?

There are several item statuses you may see in the Request tab. These are:

  • Requested: Added once a request has been created.
  • To Be Requested: Added once a reminder has been created.
  • Cancelled: Added once a request has been cancelled.
  • Completed: Added once a request has been fully reconciled.
  • Overdue: Added when the set time (in days) - as configured in the Prescribing Organisation Collection Lead Time application setting - has elapsed from the Request Start Date on unreconciled requests.
2. Why are there outstanding RMS items missing on the Item(s) Reconciliation window?

Only items on requests in the Requested status will appear on the Item(s) Reconciliation window. Any requests in the To Be Requested status will need to be updated to Requested for the items within the requests to display.