Dispensing & Workflow
Our Dispensing flows and Workflow module are designed to streamline and simplify your pharmacy's processes, allowing you to focus on other services your pharmacy offers. Dispense multiple prescriptions, create owings and send your claims using our Workflow module.
Dispensing & Workflow guides
Getting Started with Dispensing & Workflow
Dispensing & Workflow videos
Our Dispensing flows and Workflow module are designed to streamline and simplify your pharmacy's processes, allowing you to focus on other services your pharmacy offers.
Dispensing & Workflow FAQs
Here are some of our most frequently asked questions about dispensing in Apotec CRM.
Get to know dispensing
After a prescription has been fulfilled and collected by the patient it is necessary to send a dispense notification.
Get to know Workflow
Effectively manage your workload from downloading repeats, redeeming your Emergency Supplies and more.
Dispensing settings
Learn about our configurable dispensing application settings.
Dispensing Prescriptions
Printing tokens
You can print EPS tokens from the View Scripts window.
Dispensing EPS prescriptions
EPS prescriptions are processed via the Dispensing Wizard.
Adding and dispensing manual prescriptions
If you receive a non-electronic script, you will be required to add the information to the patient's record before proceeding with the Dispensing Wizard.
Printing patient notes
Learn how to print patient notes to a label during dispensing.
Dispensing MDS prescriptions
Learn how to dispense MDS prescriptions.
Dosage codes
Dosage codes are short codes which can be used to populate the Dosage field in various places within Apotec CRM, such as during dispensing or editing prescriptions
Prescription Management
Creating owings
If you are unable to fully or partially meet the demand for a specific item, you can create an owing for the patient.
Redeeming owings
On the Requires Attention tab of the Workflow module, you can redeem multiple scripts for multiple patients.
Marking items as Not Dispensed
Where you decide not to dispense an item, for instance a cancelled item or if the patient decides to purchase over the counter (OTC), you will need to mark it as Not Dispensed (ND).
Creating Emergency Supplies
An Emergency supplies (ES) script is required when you need to provide medication without a prescription.
Managing Serious Shortage Protocols
Serious Shortage Protocols (SSPs) are announced when there are shortages of an item(s) in the market.
Adding endorsements
How to add an additional endorsement during the Dispenser Endorsement step of the Dispensing Wizard.
Dispensing Order Basket
If configured in your application settings, the Order Basket may display once you've finished processing your script through the Dispensing Wizard
Editing prescriptions
You may be required to make amendments to your prescriptions after the prescription has been processed/saved.
Reprocessing prescriptions
You can reprocess EPS prescriptions that have been dispensed or have had the dispensed notification withdrawn.
Workflow
Workflow
Our Workflow module enables you to effectively manage your workload from downloading repeats, redeeming your Emergency Supplies and more.
Dispensing History
Dispensing History
View and manage your dispensed prescriptions.